Spécialiste de Support Client Niveau 1 H/F

Beirut, Paris
Posted 4 months ago

Le spécialiste de support client agit au premier niveau de contact entre les clients et notre unité de services managés. Il va une double responsabilité: de surveiller les environnements clients et de detecter les incidents, mais aussi de recevoir les requêtes des clients et de lancer le processus de support.

Responsabilités et fonctions

  • Effectue la surveillance des environnement clients via les plateformes de surveillance;
  • Reçoit et enregistre toutes les demandes des clients via nos canaux de communication (email, téléphone, portail, chat);
  • Résout les demandes selon leur complexité;
  • Escalade les demandes plus complexes;
  • Met à jour les plateformes de gestion et de documentation;
  • Capable de travailler sur un emploi du temps non standard;

Qualifications

  • Diplômé de License ou plus;
  • Bonnes connaissances des technologies de l’information et des réseaux;
  • Trilingue: Anglais, Arabe & Français;
  • Sachant utiliser des plateformes de gestion.

Job Features

Job Category

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